Cooking Class FAQ’s

I’m thinking about signing up, but have a few questions…

Of course!  We’re thrilled that you’re thinking about coming to cook with us in a class.  First, please know that we supply all of the food, the equipment (including knives!), professional instruction and a stockpot full of fun.  Here are some of the common questions we get all the time:

What do I bring:  Bring yourself!  We supply the recipes, a pen for notes, an apron, work towel and all of the equipment needed.  PLEASE be sure that you have closed toed shoes with no heels.  Try to make them as comfortable as possible!

Knives: We supply all the knives needed for class, including our knife skills classes.  Unless noted in the class description, please do not bring home equipment to class.

Jewelry: As always, we ask that you minimize the amount of jewelry worn in the cooking classes.  Most of our classes are hands-on and we will ask you to remove jewelry from time to time.

Hair Nets: Nope!  We don’t wear them during class.  If you would like to wear long hair back, it is always helpful!

Allergies & Dietary Restrictions: We work hard to accommodate most allergy restrictions when we are notified at least 1 week in advance of the class.  We respect dietary restrictions and ask that you call if there is ANY question with regard to the menu 1 week in advance.  Requests the day of the cooking class are very difficult to accommodate  and we ask for your understanding if they are not able to be met.  Please contact us by calling 216.342.4840.

Parking: There is parking available at the building, but sometimes it is hard to find for the cooking classes.  Please be sure that you drive around the side of the building in the event the spots in the front are taken!

Location: We are located right off of the Chagrin Boulevard exit on 271.  Head toward Richmond Road off the exit, turn right and find Moxie restaurant.  When you pull in, we are located caddie-corner to Moxie.  Our address is 3365 Richmond Road, #225.  Beachwood, Ohio 44122.  For directions please call 216.342.4840

Cancellations of all kinds

Bad Weather: We live in Cleveland and all know that bad weather happens.  We will make a determination to cancel class no later than 2 hours prior to a class and will make every attempt to notify you by phone at the phone number you provided us upon registration.  If we are not able to speak with you in person, we will leave a message.  We encourage you to call us or email us if in doubt. Unless you hear from us at the phone number provided to us at registration, the class will be held. It is important to provide us with accurate contact phone numbers and email addresses when you register.We are concerned for everyone’s safety and will only decide to hold a class if we determine that the roads are safe. As long as the instructor and class assistants can make it to the school the class will be held.  There are no refunds, credits, transfers or exchanges because of bad weather providing the school is open with class running. Plan to leave home early, and please travel carefully. Any classes that are canceled will be rescheduled or you will be given a full refund.

Teacher Cancellation: From time to time, our Instructors are unavailable due to illness or other unforeseeable circumstances.  If a suitable replacement can not be found, we will make every attempt to notify you by phone at the number you provided us upon registration.  If we are not able to speak with you in person, we will leave a message and send an e-mail.  Classes that are cancelled will either be refunded or a class credit will be given if it is rescheduled.

Class Undersold: Occasionally there are not enough seats sold to run a class.  As with other cancellations, we will work hard to contact you to notify you that the class will not be running.  To avoid this happening, register early to ensure the class runs!  Classes that are cancelled will either be refunded or a class credit will be given if it is rescheduled.

Customer Cancellation Policy: By registering, you are committing to the class.  Please remember that we commit to our Instructors and purchase food based on your registration.  REQUESTS FOR REFUNDS OR TRANSFERS MUST BE MADE ONE (1) WEEK PRIOR TO CLASS TIME!  Substitutions are perfectly acceptable- please just call use at 216-342-4840 to let us know who will be coming!  No cancellations will be accepted after the cancellation deadline.

Exceptions:

1) If the class is being taught by a visiting guest chef, there is a 1 month cancellation policy in effect.

2) If you have registered three or more people in a class or have a private event scheduled, there is a 2 week cancellation policy.

Other Questions:

How long is a class?  Demonstrations are typically an hour and a half to two hours in duration.  Hands-on classes are between two and a half hours to three and a half hours.  If you have time constraints, please be sure to let your Instructor know prior to the class starting!

What if the menu items are changed?  We reserve the right to substitute ingredients and menu items.  We absolutely make every effort to remain true to our advertised menu, but occasionally items may not be available due to growing conditions or lack of supply through our channels.  We appreciate your understanding and are confident that you will enjoy the substitution as well!

Recipes: You are given all the recipes for the class.  Some classes may not cook all the recipes, but all the techniques will be worked through so you can make the recipes at home!

Wait Lists- How do they work?  When a class is sold out, you can still sign up for the class on the wait list.  At this point in the process, you with NOT be charged!  In the event that a seat opens up, you will receive an e-mail generated by our online reservation system.  All wait list seats are first-come, first-served.  Please note: telephone reservations without an e-mail address will not receive wait list notification.

Is it safe to use my credit card on-line?  Online payment via credit card is secure, fast, easy and will guarantee that your registration is processed immediately.  We are using a 128-bit SSL encrypted system to ensure your safety.

What Credit Cards do you accept?  Our online system allows us to accept Visa, Master Card, American Express and Discover.